terms & conditions

All work is carried out by George Alex Palmer is on the understanding that the client has agreed to these terms and conditions below.

The term 'GAP' refers to George Alex Palmer and the services it provides.

1. Copyright
Copyright is retained by GAP on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

2. Project Acceptance
At the time of proposal, GAP will provide the customer with a written estimate or quotation prior to any work commencing. All discussion relating to charging should be addressed prior to work commencing No work will commence until both parties have agreed to the charging structure.

3. Design Charges
Charges for design services to be provided by GAP will be set out in the written estimate or quotation that is provided to the customer either by email or post.

4. Printing Charges
If the client has opted for GAP to handle the printing of their work the balance of the printing will be due prior to reprographics or printing taking place. The balance of the design will be due on completion of the work.

5. Payment
For none account customer payment in full is due before producing or supplying final artwork, on larger projects a 50% is required. For account customers, payment is due within 30 days of the date specified on the invoice for services unless by prior arrangement. Payments may be made by cash, cheque, or by Paypal. Returned cheques will incur an additional fee of £20 per returned cheque. GAP reserves the right to consider an account to be in default in the event of a returned cheque.

6. Copyrights and Trademarks
By supplying text, images and other data to GAP for inclusion in the customer's website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner. Any artwork, images, or text supplied and/or designed by GAP on behalf of the customer, will remain the property of GAP and/or it's suppliers. The customer may request in writing from GAP the necessary permission to use materials (for which GAP holds the copyright) in forms other than for which it was originally supplied, and GAP may, at his discretion, grant this. By supplying images, text, or any other data to GAP, the customer grants GAP permission to use this material freely in the pursuit of the design. The customer agrees to fully indemnify and hold GAP free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

7. Alterations
The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge. The customer also agrees that GAP holds no responsibility for any amendments made by any third party, before or after a design is published.

8. Licensing
Any design, copywriting, drawing, idea or code created for the customer by GAP, or any of it's contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of GAP- and any of it's relevant sub-contractors.

9. Design Project Completion
A project is complete upon receipt of the customer Approval form whether it be the online web based form or a signed faxed/posted copy. Other services such as printing, display panel production, filmwork, website uploading, domain registration, hosting, etc either contracted on the clients behalf constitute a separate project and can be treated as a separate charge.

10. Portfolio Work
The customer also agrees to allow GAP to place websites and other designs, along with a link to the client's site on GAP's own website for demonstration purposes and to use any designs in its own publicity.

11. Rights of Refusal
GAP will not include in its designs any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. GAP also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that GAP does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow GAP to remove the contravention without hindrance, or penalty. GAP is to be held in no way responsible for any such data being included.

12. Cancellation
Cancellation of orders may be made initially by telephone contact, or e-mail. The client will then be invoiced for all work completed. The balance of monies due must be paid within 30 days for account customers only. The balance is due immediately for none account clients.

13. Disclaimer
Web pages are entitled to 3 months Free text corrections to existing pages from invoice day so the following statement is crucial for artwork to be supplied for printing: GAP makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. GAP will not be held responsible for any and all damages resulting from products and/or services it supplies. GAP is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. GAP reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. GAP will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

14. Acceptance of Quotation and Terms and Conditions
The placement of an order for design and/or any other services offered by GAP validated by the customer's signature or email constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and GAP.